Privacy Policy

PRIVACY & REFUND POLICY

Last Updated: 06/01/2026

Ceylon Leisure Escapes is committed to protecting customer privacy and providing transparent booking and refund procedures.

PRIVACY POLICY

Information We Collect

When you use our website or make a booking, we may collect:

• Full Name
• Email Address
• Phone Number
• Passport or NIC details (if required)
• Booking and reservation information
• Payment transaction information

How We Use Information

The information collected may be used to:

• Process vehicle reservations and payments
• Contact customers regarding bookings
• Provide customer support
• Improve our services and website functionality
• Comply with legal obligations

Payment Security

All online payments are processed through secure third-party payment gateways. We do not store customer credit card or debit card information on our servers.

Information Sharing

We do not sell, rent, or share customer information with third parties except where required by law or for the purpose of processing bookings and payments.

Cookies

Our website may use cookies to improve user experience and website performance.

Data Protection

We take reasonable security measures to safeguard customer information against unauthorized access, disclosure, or misuse.

REFUND & CANCELLATION POLICY

Booking Cancellations

• Cancellations made at least 48 hours before the scheduled pickup time may be eligible for a refund, subject to processing fees if applicable.

• Cancellations made less than 48 hours before the scheduled pickup time may not be eligible for a refund.

• Failure to collect the vehicle on the agreed date and time will be considered a no-show and may not qualify for a refund.

Security Deposit Refunds

• A refundable security deposit may be collected depending on the vehicle selected.

• The security deposit will be refunded within 3 business days after the vehicle is returned.

• Refunds are subject to verification that the vehicle has been returned in acceptable condition and that there are no outstanding damages, fines, penalties, or other charges.

Non-Refundable Charges

Refunds may be reduced or withheld in cases involving:

• Vehicle damage caused during the rental period
• Traffic fines or legal violations incurred during the rental period
• Excessive cleaning requirements
• Breach of rental terms and conditions

Refund Processing

Approved refunds will be processed through the original payment method used for the booking. Processing times may vary depending on the customer's bank or payment provider.

Policy Updates

Ceylon Leisure Escapes reserves the right to modify this policy at any time. Updated versions will be published on this page.

Contact Us

Ceylon Leisure Escapes

Email: [ceylonleisureescape20@gmail.com]

Phone: +94 77 766 2892